Help Centre
Find the exact guide, task, or section you need.
Use this as an operating guide, not a docs dump. Start with the job you are trying to do, then jump straight back into the app.
Start by role
Pick the path closest to what you do most often. Each guide is written to get you to the right workflow quickly.
New member
↗Account basics, joining hubs, finding events, and getting your tickets ready.
Hub owner or admin
↗Hub setup, governance, roles, invites, and the main operating controls for admins.
Event operations
↗Drafting, publishing, staffing, ticketing, event chat, and event-day operations from one guide.
Community admin
↗Member roles, governance, approvals, moderation, and day-to-day channel controls for hub operations.
Popular admin tasks
These links go straight to the exact section of the guide, so you can share or reopen a specific part of the Help Centre.
Set up ticket types Events and Tickets
Run a sold-out waitlist Events and Tickets
Turn on resell Events and Tickets
Issue complimentary tickets Events and Tickets
Understand refunds and purchase history Purchases and Refunds
Create hub and event channels Chat and Notifications
Fix loading, access, and delivery issues Troubleshooting
Quick launch
My tickets and QR
↗Open your ticket list, QR codes, and ticket detail pages.
Alerts inbox
↗Go straight to alerts when you need to triage invites, approvals, or reminders.
Purchase history
↗Find past orders, refunds, and queued resell requests in one place.
Support playbooks
↗Use copy-ready templates for escalations, handoffs, and operational responses.
Browse all guide areas
If you are not sure which path to start with, browse by topic instead of by role.
Tip: every heading inside the Help Centre now has its own direct link. Hover or focus a section title to grab a link to that exact part of the guide.