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One simple price, clearer capacity, and honest ticket limits

One simple price for every hub, one capacity per event or date, ticket limits that explain themselves, and a smoother experience on phones.

  • payments
  • hubs
  • tickets
  • events
  • admin
  • trust
  • reliability

One simple price for every hub

  • The Basic, Pro, and Pro+ plans are gone. Every hub gets everything Hubbaly can do.
  • Free events cost nothing. When a ticket sells, Hubbaly takes 3.5% plus the card processing fee, typically 1.5% + 20p. Buyers pay the price you set, with nothing added at checkout.
  • Every hub gets 5,000 campaign emails a month, 50 GB of media storage, and 60 minutes of stored video.
  • Hubs that join through a partner get a bigger allowance for their first 12 months.
  • The pricing page now works the fees out for your own ticket price and crowd size, and answers the money questions in one place: who pays, when you get paid, and what happens on a refund.

One capacity per event or date

  • Capacity is how many people your event, or each date of it, can hold. Ticket stock is how many of each ticket type you put on sale. The two are now clearly separate.
  • You set capacity inside ticket setup, and it saves together with the ticket.
  • If you change your schedule, capacity moves with it: one limit for the whole event can become a limit per date, and back again.
  • Each date says plainly whether it has a limit, and “No fixed capacity” only appears when there really is none.
  • The schedule and capacity cards that looked like duplicates are now one section, and it stays put when you open a different rule.

Ticket limits that explain themselves

  • When a buyer cannot add another ticket, the page says why: the ticket has sold out, the date or event is full, your per-buyer limit is reached, or Hubbaly’s checkout cap applies, which is 10 per ticket type and 20 per order.
  • Ticket Policy on your event page now lists only the rules you set.
  • Your Tickets page keeps capacity and stock apart, and shows for each ticket type how many are set up, sold, unsold, and not yet assigned. Orders and refunds are counted across the whole event, and complimentary tickets show as issued, accepted, or awaiting acceptance.

Event pages only offer what is really available

  • Buy and Join waiting list buttons now reflect what is actually possible for the person looking at the page.
  • Tickets set up without a waiting list no longer advertise one.
  • Publishing an event with phased tickets opens its first batch at the same moment, so buyers never see a published event with nothing on sale.
  • Event pages no longer get stuck on “Loading event”; a clear retry message appears instead.
  • On a sold-out event, ticket holders are told to sign in with the account that holds their ticket to reach the chat, instead of being asked to buy a ticket.

Better on phones

  • Pending staff invites are now readable cards with full-size buttons, the staff banner on your Tickets page opens the Staff tab with one tap, and the staff date picker behaves with a keyboard and on Android.
  • Managers no longer see invitees’ email addresses; owners and admins still do.
  • Moderation pages fit phone screens: counters sit in two columns, and long titles and names wrap instead of widening the page.
  • Photo album tiles and notification settings stay inside the screen.
  • If the signed-in account changes on a shared device, Hubbaly now clears the previous account’s saved data and reloads once, instead of stranding a page such as checkout. A Try again button appears if it needs another go.

Behind the scenes

Pricing, entitlements, and billing now read from one standard offering, so the pricing page cannot drift from what a hub actually gets. Capacity has exactly one owner per event or date, saved with the ticket. Ticket limit reasons, Buy and waiting list buttons, and shared-device recovery are all worked out on the server, so every screen shows the same answer.

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