Plain-English terms for using Hubbaly.

These terms apply to anyone using Hubbaly, including account holders, guests using hosted ticket links or guest checkout, community members, organisers, community admins, event staff, and anyone accessing public event or community surfaces.

If you use Hubbaly on behalf of an organisation, community, or event team, you are also responsible for making sure you have authority to act for that organisation in the parts of the product you control.

You must give accurate information, keep your account credentials secure, and use Hubbaly lawfully. Do not abuse the service, scrape it, interfere with normal operation, impersonate other people, or use Hubbaly to commit fraud, safety violations, or payment abuse.

You are also responsible for following the local rules, access rules, and participation rules set by the communities and events you join.

Organisers and community admins are responsible for the communities and events they run through Hubbaly. That includes event details, ticket settings, venue information, staffing, admission decisions, required forms, local policies, and on-the-ground safety and legal compliance.

Hubbaly provides the platform layer. We do not take over the organiser's responsibility for running an event, checking whether every listing is accurate, or guaranteeing that an event will happen exactly as described.

Hubbaly provides event listing, checkout, ticket delivery, waitlist, refund, and organiser payout tooling. Payments are processed through Stripe.

Ticket prices, quantities, availability, refund settings where the product allows them, admissions decisions, and event fulfilment are controlled by the organiser. Depending on how a community's payments are set up, card statements and payment settlement may identify the organiser or community account used for that event sale rather than Hubbaly itself.

Tickets for a specific date do not have the usual 14-day cooling-off right. Refunds, cancellations, postponements, payout timing, disputes, reversals, reserves, and related payment actions follow the organiser's settings, Hubbaly's platform rules, and payment-provider requirements.

Some public events allow guest checkout and hosted ticket access without a full Hubbaly account. Some events also allow ticket transfers, waitlists, or queue-based resell flows. These features are conditional and can be limited by event settings, timing, payment status, fraud checks, or whether a ticket has already been used, transferred, or made ineligible by policy.

Resell, where enabled, is not an open peer-to-peer secondary marketplace. Buyers do not create public resale listings or set their own resale price. Instead, Hubbaly can release a replacement slot through waitlist-first or public fallback flows and only process the original buyer's refund after a replacement sale succeeds.

You are responsible for the content you post, upload, send, organise, or moderate through Hubbaly, including community content, event details, chat messages, photos, forms, and related materials.

We may remove content, cancel access, suspend or restrict accounts or features, or intervene in communities and events where we reasonably believe there is abuse, policy breach, unlawful use, payment risk, impersonation, fraud, or a safety or platform-integrity issue.

Deleted or removed content may still be retained in restricted review paths where reasonably necessary for investigations, dispute handling, abuse prevention, legal compliance, or enforcement.

Our Privacy Policy explains how Hubbaly collects, uses, stores, shares, and deletes data across accounts, communities, tickets, media, payments, notifications, browser storage, and first-party analytics.

Read the full policy here:

Privacy Policy

We may suspend, limit, or close accounts, communities, events, or features if needed for safety, abuse prevention, legal compliance, payment risk, or platform integrity. Organisers and admins may also lose access to communities or events if their permissions are removed.

Users can request account deletion through the product where available, but some records may still be retained where payment, dispute, security, moderation, or backup obligations require it. We may also change, pause, or discontinue features over time.

To the extent allowed by law, Hubbaly is provided on an as-is basis. We do not promise that every event, organiser, attendee, listing, payment, message, photo, or feature will always be accurate, lawful, safe, uninterrupted, or error-free.

To the extent allowed by law, Hubbaly is not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, or losses caused by organisers, attendees, third-party providers, outages, misuse of the service, or events outside our reasonable control.

Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where mandatory consumer law says otherwise.

Hubbaly is a product built by Chicken House Labs Ltd, trading as Hubbaly, registered in England and Wales under company number 17081220. Its registered office is Suite RA01, 195-197 Wood Street, London E17 3NU.

For privacy questions, legal notices tied to these terms, or other policy questions, contact privacy@hubbaly.com.