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Communications

Chat

Chat with your community and staff

Who uses it
  • Owners & admins
  • Managers
  • Members

The right people in every chat, with nothing to manage.

Keep your event, community and staff conversations between the people they concern, so everyone stays in the loop with their data protected.

A collage on pink. One: Create chat, who is it for, with Ticket holders, Ticket holders who are members and Staff, labelled For the people you choose. Two: a phone with Studio chat, a photo, reactions and replies, labelled Real conversations. Three: Notifications, all messages, mentions only or off, labelled Each person chooses.

Why organisers use it

  • No lists to keep up to date

    Chat channels on third party apps are disconnected from community membership and event privacy rules. Their membership has to be manually updated and most strip users data and chat details from their users for their own gains.

  • Built for your events

    We want your chat channels to support your community and staff and enhance your event operations, without sacrificing your data security or requiring additional management.

  • Private by default

    People take part by their name and username. Phone numbers and email addresses are never shown, and each person chooses who can see their profile photo. The messages, photos and videos shared in your chats are never used for AI learning, marketing or sales to third parties.

How it works

Chats for the people you choose

Create chats for targeted groups: your members, your staff, event attendees, or specific groups. All stay current as your membership and event lists change.

Create chat. Who is it for? Ticket holders, anyone with an active ticket for the event. Ticket holders who are members. Staff, for accepted event staff only. Checked-in attendees. Members of groups, everyone in the groups you choose.

Added for them, or they join

You decide whether to add eligible people automatically, or allow people to join themselves.

A phone with Master Photography's chats. Hub chats: Studio chat, with its last message; Members' club, only Members' club can see this chat; Kit swap, 6 members, with Join. Event chats: Winter Print Fair, Fair visitors, 12 ticket holders.

Real conversations

Chats include replies, reactions, photos, short videos, GIFs and mentions.

A phone with Studio chat. Ana Costa's photo of a print show, with hearts, a clap and a flame. Test hang for my fair prints, too much contrast on the left one? Priya Shah replies, quoting her: love it, maybe half a stop less. Tom Ellis mentions Ana: bring that set to the fair.

Each person chooses

Each member of a chat can:

  • Set personal notification choices.
  • Agree to direct messages between accepted contacts.
A phone with Notifications for Studio chat: choose how you're notified about new messages here. All messages, ticked. Mentions only. Off.

Our promise

We help you connect with all the groups of people you need to talk to when running events and building a community. Our chat permissions recognise your current hub and event data, saving you time and ensuring personal and chat data stays secure.

Limits to consider: We have deliberately not included rankings or follower-style engagement features in our chat channels. They are designed for genuine conversations.

Questions organisers ask

How do you join a chat?

If you are eligible to take part in a chat, you will either be added to it automatically or you can find a list of chats you may join in each hub chat area.

Can I mute a busy chat?

Yes. You can also decide what you’ll be alerted to in a chat using your account settings.

If I report something from a chat, who receives it?

The hub owners and admins are alerted to your report. They can review your complaint and the original post and make their decision.

Start your community