Sam's ticket, Class place, Afternoon, £30 today, with three moves. Another session, Class place, evening, £30 today: nothing to pay, the same ticket at another time. A dearer ticket, Class place with prints, £50 today: pays £20.50, £20 and a 50p ticket upgrade fee, by card; nothing changes until it is paid. A cheaper ticket, Student place, £20 today: £10 less, refunded, less the fees on the difference, only if you chose Refund the difference. A note says the difference is the gap between the two tickets' prices today, and under £1 counts as the same price.

How is the difference worked out?

Hubbaly compares what each ticket costs today, for that session. What the person first paid does not change it.

So someone who bought at an early bird price pays today's gap, not more. A gap under £1 counts as the same price.

Their ticket today	New ticket today	They pay
Class place, £30	Class place, evening, £30	Nothing
Class place, £30	Class place with prints, £50	£20.50 (£20 and the 50p fee)
Class place, £30 (bought at £20)	Class place with prints, £50	£20.50 (£20 and the 50p fee)

What happens when someone moves up?

They check the change, then pay the difference and a 50p ticket upgrade fee by card. The fee is once per payment, however many tickets move. The new place is held while they pay.

Nothing changes until the payment goes through. If they leave the payment page, they keep the ticket they had.

Two phones. Change to, with Class place with prints chosen at +£20.50 for the Afternoon session, and Next: +£20.50. Then Check the change: Class place, Afternoon to Class place with prints, Afternoon. Price difference £20.00, Ticket upgrade fee £0.50, Total £20.50; the new place is held for you while you pay, and nothing changes until the payment goes through, with Pay £20.50.

What happens when someone moves to a cheaper ticket?

They can, and the screen says what happens to the money before they confirm.

Your event's Refund policy has a choice for this, Moving to a cheaper ticket. Every event starts on No refund. Refund the difference sends it back to the card that paid, automatically, after Hubbaly's fee and the card company's percentage on the difference are kept, until your refund deadline if you set one.

Two phones showing Check the change, Class place, Afternoon to Student place, Afternoon. Labelled With No refund: £10 less, not refunded, to pay nothing, no refund for the £10.00 difference. Labelled With Refund the difference: You get £9.50 back, to the card you paid with: Price decrease £10.00, Fees kept on the difference £0.50, You get back £9.50, with Change and get £9.50 back.

Can people change several tickets at once?

Yes. Someone holding several tickets for an event can change them together, with one payment.

All of them move, or none of them do, so a group is never split.

Two phones. Change which tickets?: Tickets you change together all move, or none of them do, with both of Ana's afternoon Class places ticked. Change to: Keep Class place, change the session only, with Evening chosen at the same price.

What does it cost when you make the change?

Moving someone up: A complimentary upgrade. They pay nothing.
Same price: Nothing to pay and nothing to refund.
Moving someone down: No money moves unless you tick the refund. The amount is filled in, and you can change it.

Can you stop people changing tickets?

Yes. Each event's ticket rules have Changing tickets, which starts on. Turn it off when people must stay in the session they booked.

Changing tickets: On, people can move to another session or ticket. Let people change their own tickets, switched on: They can move to another session or ticket while it has places, and pay any difference by card. Changes close when their session starts. You can always change a ticket yourself from Sold tickets.

What it cannot do

People cannot change once their session has started, or once they are checked in.
Holders cannot change complimentary, bundle or staff tickets. You can change a complimentary one.
On an event for invited people only, only you can change tickets.
Paid moves need card payments set up. Until then, people see only changes that cost nothing extra.
A ticket waiting on a transfer, a return or a payment cannot change until that is done.

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