Events with more than one time
Hubbaly now understands events that run across several times, days, or showings.
- Add as many times as your event needs in a new Times editor: theatre showings, performances, or festival days.
- Choose how each ticket type works: a single time the buyer picks, or a pass that covers several days.
- Price per showing, or set one price for a pass. Festival passes show which days they cover.
- Buyers choose their time on the event page and at guest checkout, shown in your local time.
- Availability, sold out, and how many are left are worked out for each showing, so a full Saturday no longer blocks a free Sunday seat.
- Waitlists, returns, and resale all work per showing, so a seat that comes back is offered to the right queue for the right time.
- Check-in is per showing too: a multi-day pass stays scannable each day, and undo only affects that day.
- Your sales, reports, waitlists, incidents, and staff coverage can all be split by showing, while a festival pass still counts once for revenue.
Sell several tickets as one bundle
- Group several ticket types into a single bundle at one price, for example a weekend pass made of Friday plus Saturday.
- A bundle is bought, held, and refunded as one unit: buyers cannot split it apart, and refunding the bundle refunds the whole thing in one step.
- Sales, orders, payouts, and exports count each bundle once at its real price, so the money always lines up.
- Bundles are offered to your hub members.
Invite named people to buy a ticket
- Send a specific person an invite to buy a ticket, even for an invite-only type, by email and in-app notification.
- The invite opens a landing page that explains the offer, and for multi-time events lets them pick their session. The chosen time is named in the email.
- Invites are single use and cannot be redeemed twice. You can bulk revoke or resend active invites and filter them by status.
- Someone without a place in your hub can join and buy in the same step straight from the invite.
A clearer home for waitlists and returns
- Waitlists and ticket returns now live in one workspace with Overview, Waitlist, and Returns tabs.
- Grouped sections replace long lists, with plain badges for why someone left a queue: expired, passed on, left, or removed by an organiser.
- The Overview shows right-now and all-time numbers at a glance, and each figure links straight to the queue it describes.
- Freed seats now pass to the next person every minute instead of every ten, so a returned seat reaches someone faster.
A tidier ticket setup page
- The ticket types page is rebuilt: compact rows you open one at a time, rules at the top, and complimentary tickets tucked into an Extras area.
- The create and edit forms are grouped into Basics, Availability, and More options, so the common choices are up front.
- A new event sales cap lets you set one overall limit for the whole event and leave individual ticket types unlimited underneath it.
- A how-many-are-left count now shows only when a ticket type has its own low stock, so an unlimited type never gives away the event’s remaining headroom.
Clearer money and refund records
- A new order detail page shows each order’s money with a refund timeline, so you can see exactly what happened and when.
- Refunds now keep a full audit trail you can export to a spreadsheet.
- Finance pages use consistent, plain labels and link to a help section that explains your event’s finances.
- The reconciliation alert no longer raises a flag for orders that are simply still settling, and refund fees on direct card-charge events now reconcile correctly.
See how attendees answered your forms
- When your event requires a form or waiver, you can now see each attendee’s answers, kept to the latest response per person, from the Documents and Attendance areas.
- Save a well-made event document as a reusable template. The templates page shows which events have used it.
- Signer names and emails stay masked, in line with the usual privacy rules.
Scan tickets at the door with no signal
- The door scanner now works fully offline: it prepares itself for events happening soon, opens from a saved pack, and scans without a connection.
- A camera-first layout puts the scan view front and centre.
- If the connection drops mid-shift, prepared scans are kept, and any door scans that have not synced are flushed and confirmed when you sign out, so nothing is lost.
Smoother photos and quicker statuses
- The photo timeline scrolls more smoothly: rows no longer reshuffle as more photos load, and pages load further ahead of you.
- Album downloads are more reliable, and the checks behind a large album download now run in parallel so it prepares faster.
- In the status browser you can swipe between people, and you can open the status editor straight from your ticket.
For organisers and admins
- Guided event setup on the real pages: every section of the create-an-event page has a learn-how-this-works link, event chat is set to add eligible people automatically, and a gentle reminder nudges you to add tickets before publishing, never a hard block.
- The hub setup checklist links straight to the real pages you need and lands on the right section.
- When a returned-seat offer is cancelled, the waitlist is told, so the next person can be offered the seat.
- A security fix stops the home page’s event feed from showing events the viewer has no access to.